Certified Quality Auditor Refresher Course

COURSE OUTLINE

COURSE LENGTH

32 HOURS

MATERIALS

CQA Handout

INSTRUCTOR

Gary K. Griffith

OUTLINE

I. AUDIT PRINCIPLES

A. Purpose & Objectives—Types of Audits
1. Quantitative measurement
2. Qualitative evaluation
3. Assessing effectiveness of:
a. Quality program
b. Suppliers
B. Types and Applications of Audits
1. System/Process/Product
C. Audit Relationships & Responsibilities
1. Inter-functional relationships
2. Auditee/Auditor relationships
D. Organizational use of Audits
E. Staffing & Training For Quality Audits
F. Scheduling Audits
1. Different audit modes
2. Audit schedules
G. Audit Program Evaluation
1. Criteria for an effective audit
2. Evaluating the audit program
H. Principles of Operations Management
1. Planning
2. Organizing
3. Controlling

II. AUDIT APPLICATIONS
A. Establishing Valid Audit Standards
1. Defining subject and scope
2. Validating the quality program
B. Conducting the Audit
1. Preparation
2. Pre-audit planning
3. Checklists
C. Reporting Audit Results
1. The exit briefing
2. Observations Vs Findings
3. Probability statements
4. Quantitative measures
a. Sample size/Confidence
b. Sample point estimates
c. Confidence limits
d. Confident intervals
5. Weighted averages
6. Classification of deficiencies
7. Quality costs of deficiencies
D. Using Audit Reports & Data
E. System & Procedures Audits
F. Process Audits
G. Product Audits
H. Supplier Audits