Corrective Action & Problem Solving

COURSE OUTLINE

Introduction

The purpose of this course is to cover methods and techniques for successful corrective action. Problem solving teams and tools are an essential aspect of corrective action.

Course Length

8 hours (without Workshop)

Materials

Participant’s Guide (G. K. Griffith)

Pre-Requisites

None

Instructor

Gary K. Griffith

Outline

Corrective Action Systems

  • Definitions
  • The importance of effective corrective
    actions
  • Corrective Action Systems
  • Responsibilities

Corrective Action Steps

  • Assigning Teams
  • Problem Solving Steps

Continuous Process Improvement

  • Process Maturity
  • Stages of a Process
  • Measurable Improvements
  • Types of Data
  • Case Studies
  • Decisions Based on Facts

The Approach to Problem Solving

  • PDCA
  • DMAIC
  • PACE
  • The problem Solving Process

Problem Solving Tools

  • The Seven Main Tools
  • Analytical Tools
  • Brainstorming
  • Cause & Effect Analysis
  • Pareto Analysis
  • Checksheets
  • Matrix diagrams
  • Scatter Diagrams
  • Histograms
  • Control Charts

Problem Solving Teams

  • Natural Work Teams
  • Selecting Teams
  • Team members

The Importance of Follow Up

  • Verifying Actions Completed
  • Verifying Actions were Effective

Controlling the Level Achieved

  • Control may be required
  • Documentation control
  • Process control