COURSE OUTLINE
COURSE LENGTH
24 Hours
TEXTBOOK
Quality Audits For Improved Performance By D. Arter
OUTLINE
Purpose & Objectives
Types and Applications of Audits
1. Systems / Procedures Audits
2. Process / Product Audits
Audit Relationships & Responsibilities
Inter-functional relationships
Auditee/Auditor relationships
Organizational use of Audits
Staffing & Training For Quality Audits
Scheduling Audits
1. Different audit modes
2. Audit schedules
Criteria for an effective audit
Evaluating the audit program
Establishing Valid Audit Standards
Planning The Audit
1. Preparation
2. Reqm’ts Review
3. Checklists
Conducting the Audit
1. Interviewing
2. Objective Evidence
3. Audit Trail
4. Tentative Findings
5. Vital Few
The Exit Briefing
Observations vs. Findings
Classification of Deficiencies
Quality Costs of Deficiencies
Using Audit Reports & Data
Obtaining Effective Corrective Action