Team Problem Solving

Course Outline

INTRODUCTION

The purpose of this course is to cover methods and techniques for Teams to effectively solve problems. This course is most effective when attendees are already teamed and come into the course with specific problems they need to, and can, solve.

COURSE LENGTH

16 Hours

TEXT

Gary Griffith Participants Guide

PRE-REQUISITES

Attendees have already completed team building training.

IDENTIFY THE ROOT CAUSE
• Causes Versus Symptoms
• Cause & Effect
• Multiple Causes

TAKE ACTION TO CORRECT ROOT CAUSE(S)
• Identify Alternatives
• Test Alternatives
• Select the solution

FOLLOW UP
• Audit to verify success
• Further action(s) required

CONTROL THE LEVEL ACHIEVED
• Control may be required
• Documentation control
• Process control

PROBLEM SOLVING TOOLS
• Brainstorming
• Cause & Effect Analysis
• Pareto Analysis
Frequency
Weighted
• Check sheets
• Matrix diagrams
• Scatter Diagrams
• Histograms
• Control Charts